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Grand Rapids Auto Repair

285 reviews
(218) 212-1794
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4

Courteous, professional people. I would recommend them.

Thank you for taking the time to write a review, Ron! We are delighted to hear that you had a positive experience at Jack's Auto Service and we appreciate your recommendation. Our team strives to provide courteous and professional service to all of our customers. We look forward to serving you again in the future.

- Jack's Auto Service
4

Thank you for your review, Mike! We're happy to hear that you had a positive experience at Jack's Auto Service. We take pride in providing quality service to our customers and we're grateful for your positive review. We appreciate your business and we look forward to seeing you again in the future.

- Jack's Auto Service
1

1

Andrew, we apologize for any inconvenience you/your mom may have experienced at Jack's Auto Service. We take ownership over the part issue and apologize for that. We are glad we could pick up the vehicle in Milwaukee and bring it back to help your mom get the correct part in her car. When we spoke to her last she let us know everything was running smoothly. If there is anything else we can do for you, please feel free to reach out.

- Jack's Auto Service
4

Originally gave 1 but updated to 4 stars cause I wanted front brakes done, they worked on rear brakes without informing me, however they did make it right getting in touch with me after.

Brian, we are sorry to hear you were not satisfied with your visit to our shop. Our tech believed the noise your vehicle was making was coming from the rear brakes which were newer. However, at the point you checked back in with us we were still investigating the source of the noise. Overall, we felt you did not need brakes at the time, and we were simply trying to address the noise concern and minor repairs. Our service advisor failed to share the digital inspection report and call you back, which we take ownership of, and we apologize for this mistake. We will be refunding the invoice and will use this feedback to improve in the future.

- Jack's Auto Service
5

Very thorough without being invasive

Thank you for choosing Jack's Auto Service. We are thrilled to know you had a wonderful customer experience working with our team and we have earned your trust. We take pride in providing quality, professional service, and communication and are pleased to know you felt we delivered on this. We appreciate your positive feedback and are here to help with any future needs!

- Jack's Auto Service
5

Honest, friendly service.

Kelly, thank you for choosing Jack's Auto Service. We are happy to hear you had a wonderful customer experience working with our incredible team. We are glad we could provide you with reliable, quality service and help ensure your safety on the road. We appreciate you taking the time to leave feedback and are here to help with any future needs!

- Jack's Auto Service
1

Hello. I had my car serviced at Jack's on 1/9/24. I have no complaints about the service or quality of work. The issue that I do have though is with how much I was charged. I had 2 lower control arms replaced and a wheel alignment done and the total came out to 1,370.92. Shop around, there prices are higher than what the stealership charges and they have 10 times the overhead. There is a difference between an honest business man and greed. My advise is to always get at least 2 quotes , would have saved me around 600.00 dollars. 2014 ford focus invoice # 4009122. I had an appointment scheduled for my wife's oil pan to get replaced at a cost of around 1,050 dollars. Had another shop down the street do it for 600.00 dollars . It's a sad world we live in now days. The blue collar hard workers always get the short end of the stick, makes me sad honestly 😭

1

Their prices are ridiculous. Shop around and save some 💰

1

Their prices are ridiculous. Shop around and save some 💰 update to my previous review. I did go in and get a quote from Jims Auto right down the street. they quoted me 800.00. that included the inspection, replacing both control arms and the alignment. please give them a call if you wish and they can verify. At this point I am just chalking it up as a lesson learned. I will always get at least 2 quotes going forward. On a side note there is also a charge that says fees but does not state what they are for? the 2nd thing I noticed is that they test drove my car to diagnose the issue but the mileage in and mileage out are the same . I am not looking for a refund, just for my voice to be heard.

We are sorry to hear that you found our prices to be high. At Jack's Auto Service, we strive to offer competitive pricing while still providing top-notch service and quality work. We recommend reaching out to our team directly to discuss your concerns and see if there are any possible solutions we can offer. Thank you for allowing us to improve.

- Jack's Auto Service
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Jack's Auto Service is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Jack's Auto Service (218) 326-9855 if you have any issues in accessing any area of our website.