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Grand Rapids Auto Repair

295 reviews
(218) 212-1794
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4

Originally gave 1 but updated to 4 stars cause I wanted front brakes done, they worked on rear brakes without informing me, however they did make it right getting in touch with me after.

Brian, we are sorry to hear you were not satisfied with your visit to our shop. Our tech believed the noise your vehicle was making was coming from the rear brakes which were newer. However, at the point you checked back in with us we were still investigating the source of the noise. Overall, we felt you did not need brakes at the time, and we were simply trying to address the noise concern and minor repairs. Our service advisor failed to share the digital inspection report and call you back, which we take ownership of, and we apologize for this mistake. We will be refunding the invoice and will use this feedback to improve in the future.

- Jack's Auto Service
5

Very thorough without being invasive

Thank you for choosing Jack's Auto Service. We are thrilled to know you had a wonderful customer experience working with our team and we have earned your trust. We take pride in providing quality, professional service, and communication and are pleased to know you felt we delivered on this. We appreciate your positive feedback and are here to help with any future needs!

- Jack's Auto Service
5

Honest, friendly service.

Kelly, thank you for choosing Jack's Auto Service. We are happy to hear you had a wonderful customer experience working with our incredible team. We are glad we could provide you with reliable, quality service and help ensure your safety on the road. We appreciate you taking the time to leave feedback and are here to help with any future needs!

- Jack's Auto Service
5

Brought a Honda CRV there after a dealership told us we needed a new engine. Jack’s was amazing on the communication end and were able to fix the issue with the original engine for a fraction of the cost of what a new engine would have been. We weee informed and asked about what services were to be performed every step of the way. Their professionalism and knowledge as well as their transparency will have us going there from now on.

5

Unreal service! I am from out of town, my truck broke down, and Jacks went out of their way to help me out. I can not express how helpful and quickly they got me back on the road! Highly recommend the team over at Jacks for your auto repairs.

Jason, we know how frustrating it can be to have your vehicle break down. We are glad our team could provide you with quality service in a timely manner on your truck to get you back safely on the road. Thanks for the kind words and recommendation and know we are here to help if you are in the area again!

- Jack's Auto Service
5

I highly recommend Jack's. They are friendly, professional, efficient, and fairly priced. I've been 100% delighted with the repairs to my 2005 Prius hybrid I've had done there.

Sherry, thank you for choosing Jack's Auto Service. We are glad our team can continue to provide you with professional, reliable service on your 2005 Prius hybrid and help ensure your safety on the road. Thanks for the taking the time to leave a review and know we are here to help with any future needs!

- Jack's Auto Service
5

Great mechanic shop , friendly employees

Corey, we are thrilled to know you had an amazing customer experience working with our incredible team and that we have earned your trust. We take pride in providing quality service in a timely manner at competitive prices. Thanks for the kind words and review and know we are here to help with any future needs!

- Jack's Auto Service
5

My transmission went out in the back woods. AAA gave us Jacks Auto Service. Came really fast, diagnosed the problems and got us back on the road faster than we expected. Went the extra mile for some parts. Friendly, informative and very professional. Highest rating for customer service. Thanks Mike!!!

5

My car broke down in the middle of an intersection and I was able to bring my car to their lot for the weekend. They kept communication very well. They were able to send me an itemized receipt of what could be done to the car and let me choose what I wanted work to be done on. Overall a great shop to work with!

Mackenzie, thank you for choosing Jack's Auto Service. We are glad we could provide you with quality, honest service, and communication during your recent visit and help keep you safe on the roads. We appreciate your feedback and are here to help with any future needs!

- Jack's Auto Service
5

I had my car towed here with seized rear brakes and dropped it off around 11pm. By 9:00am the next morning they called me with the solution and a very reasonable quote. I asked them to check the front brakes as well and I was prepared and expecting to have them replaced as well. By 2pm they texted me that it was ready to be picked up and no problems with the front brakes. They could have easily upsold me on brakes I didn’t need, but they were honest. I paid over the phone and was able to pick up my vehicle after hours via a lock box. Could not believe the speed, honesty, and quality of service. Very satisfied.

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Jack's Auto Service is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Jack's Auto Service (218) 326-9855 if you have any issues in accessing any area of our website.